Legal

Privacy Policy

Last updated: 5 June 2026

This policy explains how Sparkle & Sage ("we", "us", "our") collects, uses and protects your personal information when you contact us or use our cleaning services. We are committed to handling your data responsibly and in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Sparkle & Sage provides home and office cleaning services in Littleover and across Derby. For the purposes of data protection law, we are the data controller of your personal information.

You can contact us at:

• Phone or WhatsApp: 07496 722734
• Address: Littleover, Derby, DE23

2. The information we collect

When you request a quote or book a clean, we may collect:

• Your name, phone number and email address
• Your postcode and property or office details (such as size and the type of clean you need)
• Any notes you choose to share, for example access instructions or particular requirements
• Records of our correspondence with you, including messages, calls and emails

We do not collect or store payment card details through this website.

3. How we collect it

We collect information directly from you when you complete our online quote form (which opens WhatsApp so you can send us your details), message us on WhatsApp, call us, or email us. We only ask for the information we need to give you a quote and provide your clean.

4. How and why we use your information

We use your information for the following purposes, relying on the lawful bases shown:

• To respond to your enquiry and prepare a quote (our legitimate interest in answering your request, and taking steps at your request before entering into a contract).
• To arrange and carry out your cleaning service (performance of our contract with you).
• To keep business records and meet our legal and tax obligations (compliance with a legal obligation).
• To send you service updates or occasional offers, only where you have agreed to this (consent, which you can withdraw at any time).

5. Contacting us through WhatsApp

Our quote form and "WhatsApp" buttons let you send your enquiry to us through WhatsApp. When you do this, your message is also processed by WhatsApp (provided by Meta Platforms Ireland Ltd) under their own terms and privacy policy. We recommend reviewing the WhatsApp Privacy Policy. You can always contact us by phone or email instead if you prefer.

6. Who we share it with

We do not sell your personal information. We only share it where necessary:

• With the cleaner or team members assigned to your job, so they can carry out your clean
• With trusted service providers who help us run our business, such as WhatsApp and our email provider
• Where we are required to by law, or to protect our legal rights

7. How long we keep it

We keep your information only for as long as we need it. Enquiries that do not lead to a booking are usually deleted within 12 months. Records relating to customers and payments are kept for up to 6 years to meet our accounting and tax obligations, after which they are securely deleted.

8. Your rights

Under data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong or incomplete
• Ask us to delete your information, or restrict how we use it
• Object to us using your information, and withdraw any consent you have given
• Ask us to transfer your information to another provider where applicable

To exercise any of these rights, please call or message us on 07496 722734. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

9. Keeping your information secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access, and we limit access to those who need it to provide your service.

10. Children

Our services and website are intended for adults. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

12. Contact us

If you have any questions about this policy or how we use your information, please call or message us on 07496 722734.