Legal

Terms of Service

Last updated: 5 June 2026

These terms set out the basis on which Sparkle & Sage ("we", "us", "our") provides cleaning services to you. By booking a clean with us, you agree to these terms. Please read them carefully and keep a copy for your records.

1. Our services

We provide domestic and small office cleaning services in Littleover and the surrounding Derby and South Derbyshire areas, including regular cleaning, deep cleaning, end of tenancy cleaning, oven cleaning, interior window cleaning, after-builders cleaning, short-let turnarounds, and declutter and organising. The exact tasks for your clean will be agreed with you before we start.

2. Quotes and pricing

Any price shown on our website is a guide for a standard clean. Your actual quote depends on the size and condition of your home or office, the type of clean and any extras. We will confirm your price with you before any work begins. There are no call-out charges or hidden fees. Prices may be reviewed from time to time, and we will let you know of any change before your next clean.

3. Booking

You can request a quote and book through our website (which sends your details to us on WhatsApp), or by contacting us directly by WhatsApp, phone or email. A booking is confirmed once we have agreed a date, time and price with you.

4. Access to your property

You are responsible for providing safe and reasonable access to your home or office at the agreed time. If you provide us with a key or entry code, it will be stored securely and never labelled with your address. If we cannot gain access at the agreed time, a cancellation charge may apply (see below).

5. Cancellations and rescheduling

If you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer the slot to someone else. Cancellations made with less than 24 hours' notice, or where we are unable to access the property, may be subject to a charge of up to 50% of the booking value to cover our cleaner's time.

6. Payment

Payment is due on completion of each clean unless we have agreed otherwise in writing. We will tell you the accepted payment methods when you book. Late payment may result in services being paused until your account is up to date.

7. Our cleaners

Every Sparkle & Sage cleaner is interviewed in person, reference-checked and DBS-checked. We carry public liability insurance of up to £5 million. We bring our own eco-friendly products and equipment unless you ask us to use something specific of yours.

8. Our happiness guarantee

We want you to be delighted with every clean. If something is not right, please tell us within 24 hours and we will return to put it right free of charge, provided the issue falls within the agreed scope of your clean.

9. Liability

We will carry out your clean with reasonable care and skill. Please tell us about any items that are fragile, valuable or require special care, and secure any valuables or cash before your clean. We ask that any breakage or damage is reported to us within 24 hours of the clean so we can investigate. We are not responsible for pre-existing damage, wear and tear, or items that were not in a fit condition to be cleaned. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited or excluded by law.

10. Your privacy

We handle your personal information in line with our Privacy Policy, which explains what we collect and how we use it.

11. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page with the date it was last updated.

12. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales.

13. Contact us

If you have any questions about these terms, please call or message us on 07496 722734.